Samsung x Cerebello: Transforming Enterprise Email with On-Premise AI

The Challenge

Samsung, a global leader in technology and electronics, faced major communication and operational inefficiencies due to email overload across departments. With sensitive internal data preventing the use of cloud-based AI solutions, the company needed a secure, on-premise solution that could handle the complexity of their operations.

Customer Support, Legal, R&D, and Marketing teams all needed better tools to handle repetitive email tasks, extract insights, and speed up decision-making—while keeping all data securely within Samsung's infrastructure.

Security First Approach

All AI models were trained on Samsung's internal data and kept fully on-premise, ensuring complete data privacy and compliance with enterprise security standards.

The Solution

Cerebello developed a custom on-premise email platform enhanced with AI, designed to integrate seamlessly into Samsung's existing IT infrastructure. Each department received tailored modules to address their specific needs:

Department-Specific Implementations

Department	AI Capabilities
Customer Support	Auto-classification, response suggestions, intelligent routing
Legal	Contract analysis, clause flagging, legal inquiry tagging
R&D	Thread summarization, action item extraction, issue clustering
Marketing	Sentiment analysis, theme categorization, campaign insights

Implementation Process

Cerebello led discovery workshops with each department to understand their unique challenges and workflows. We then built the AI-enhanced mail client using an agile, iterative approach:

Discovery workshops with key stakeholders
Custom AI model development using Samsung's data
Phased rollout across departments
Continuous training and optimization

"Cerebello's solution transformed how our teams handle email communications. The AI understands our context and helps us work smarter, not harder."

Key Outcomes

The implementation delivered significant improvements across all departments:

50% reduction in time spent on repetitive email tasks
Faster response times to critical issues and customer inquiries
Improved employee satisfaction through AI support, not replacement
Complete data security with all sensitive communications staying within Samsung's infrastructure

This project illustrates how Cerebello combines strategy, software, and AI to deliver high-impact, secure, and department-specific automation solutions for large enterprise clients. By focusing on augmenting human capabilities rather than replacing them, we helped Samsung create a more efficient and satisfied workforce.